Support Center
Get help with Ripple Pool. We're here to make your experience smooth as water.
Quick Help
Frequently Asked Questions
How do I play Ripple Pool?
Click to position your colored water drop, drag to aim and set launch speed, then watch as ripples push other drops around. Merge same-colored drops by making them touch to win!
The game won't load or keeps crashing
Try restarting the app first. If that doesn't work, restart your device. Make sure you have the latest version installed from your app store. If problems persist, contact our support team.
How do I restore my progress?
Your progress is automatically saved to your device and cloud (if enabled). If you're switching devices, make sure you're signed in with the same Apple ID or Google account.
Can I play offline?
Yes! Ripple Pool works completely offline. You don't need an internet connection to enjoy the game.
How do I turn off sound effects?
Go to the Settings menu (gear icon) in the game and toggle off 'Sound Effects' or 'Music' as desired.
Is there a way to reset my progress?
Yes, you can reset your progress in the Settings menu. Note that this action cannot be undone, so make sure you really want to start over!
The physics feel different after an update
We occasionally fine-tune the physics for better gameplay. If you notice significant changes that affect your enjoyment, please let us know through the feedback option.
How do I unlock new levels?
Complete levels in order to unlock new ones. Each level has specific objectives that must be met to progress.
Troubleshooting
Game Performance Issues
- 1Close other apps running in the background
- 2Restart the Ripple Pool app
- 3Restart your device
- 4Check for app updates in your app store
- 5Free up device storage space
Audio Problems
- 1Check your device's volume settings
- 2Verify game audio settings in the Settings menu
- 3Try using headphones to isolate the issue
- 4Restart the app
- 5Check if other apps have audio issues
Touch/Control Issues
- 1Clean your screen for better touch response
- 2Remove any screen protectors temporarily
- 3Try playing in a different orientation
- 4Restart the app
- 5Check if other apps have similar issues
Settings Not Saving
- 1Make sure the app has permission to write data
- 2Check available storage space
- 3Force close and restart the app
- 4Try changing one setting at a time
- 5Contact support if the issue persists
System Requirements
🍎iOS Requirements
- • iOS 12.0 or later
- • iPhone 6s or newer
- • iPad (5th generation) or newer
- • 100 MB free storage space
- • Compatible with iPhone, iPad, and iPod touch
🤖Android Requirements
- • Android 6.0 (API level 23) or higher
- • 2 GB RAM minimum
- • 100 MB free storage space
- • OpenGL ES 2.0 support
- • Works on phones and tablets
Still Need Help?
Can't find what you're looking for? Our support team is ready to help you get back to making waves.
Average response time: 2-4 hours
Support available: Monday-Friday, 9 AM - 6 PM PST